Territory Retention Executive at d.light

Position Description

The jobholder will be responsible for contacting clients and collecting outstanding payments with the
aim of reducing the delinquency numbers for the business.

R&Rs

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact debtors' clients to arrange debt payoff
• Take actions to encourage timely debt payments
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

KPIs

• Ensure collections are in line with set targets.
• High Collection Effectiveness Index
• High Collection Percentage
• Desired Skills and Experience
• High school diploma or degree in a related field. Proven experience as a Collection Specialist or similar role will be an added advantage
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection
• Demonstrate good customer service skills while dealing with customers.
• Strong written, verbal, active listening and phone communication skills.
• Patience and ability to manage stress
• Comfortable working with targets
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Strong problem-solving skills.
• Passion for social enterprise, development of people and environment benefits.

How to Apply

Candidates who meet the requirements should submit their CV and cover letter to:
recruitment.kenya@dlight.com before 11th August, 2020

Senior Credit Controller - Safaricom, Nairobi

Senior Credit Controller at Safaricom in Nairobi

The Credit and Customer Billing Department within the Finance Division of Safaricom Limited is responsible for managing the credit relationship between the organization and its debtor’s portfolio. To build on the existing team of professionals, we are looking to fill the following position:

SENIOR CREDIT CONTROLLER
FIN – CC – JUNE- 2011

Reporting to the Principal Credit Controller, the successful candidate will be responsible for the following;

• Debt management on assigned debtor’s portfolio;
• Reconciliation of customer accounts periodically to ensure prompt payment receipts hence increase company’s cash flow;
• Ensure that collection plans milestones affect only unpaid accounts;
• Ensure that customers who have payment plans re not affected by the collection plan;
• Review of the periodic high balance reports and bars where necessary;
• Management of disconnected and overdue on the assigned accounts through discussions with customers on payment plans;
• Recommend and prepare the accounts to be handed over to debt collection agencies and lawyers.

Minimum Requirements:

• A Bachelors of Commerce Degree from a recognized university;
• Professional accounting certification e.g. CPA (K), ACA or ACCA will be an added advantage;
• Relevant professional qualification in credit management preferably a Diploma in Credit Management;
• At least 5 years work experience in Credit and/or Risk Management in a busy commercial environment;
• Computer proficiency and ability to operate integrated accounting software and Oracle Financials;
• High resilience and have impeccable character with good communication skills;
• Excellent report writing skills;
• Have a positive approach to ensuring complete customer satisfaction;
• Highly innovative, with excellent analytical skills and ability to meet stringent deadlines.

If you are up to the challenge and posses the necessary qualification and experience, please send your resume and application letter indicating why you are the most suitable candidate for the role clearly quoting the job title and Ref No to the address below by Thursday 16th June 2011.

Senior Manager,
Talent Acquisition,
Safaricom Limited,
Via email to: hr@safaricom.co.ke
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