Telesales Agent at d.light

Position Description

The aim is to ensure retention and acquisition of high value customers through telesales. We are looking for an enthusiastic Telesales Agent to contribute in generating sales for our company. Will be responsible for closing sales deals over the phone and maintaining good customer relationships.
They must be comfortable presenting products or services over the phone as well as dealing with
complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

R&Rs

• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales

KPIs

• Ensure customer feedback is relayed back to the line manager on time.
• Any other outbound KPIs as outlined based on each campaign

Desired Experience

• Minimum diploma in Sales, Marketing or a business-related field
• Substantial experience (at least two years) working in a telesales environment will be an added
• advantage
• Sales skills and experience advantageous within call centre or service sector
• Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be an advantage
• Proven track record of successfully meeting sales quota preferably over the phone
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Knowledge

• Strong customer focus with exceptional customer relations skills.
• Understanding of key commercial and service metrics and data, able to produce Management reports and manage staff against metrics as appropriate
• Agility, speed of response, positive engagement in challenges, change and innovation and strategy planning
• Working with Billing systems and understanding (end user experience)
• Team and Performance Management skills
• Excellent oral and written communication skills
• Market and customer trends knowledge
• Excellent interpersonal skills and Ability to motivate to produce results
• Excellent oral and written communication skills
• Multi-tasking skills and good administrative ability
• Dependability and adaptable

Skills and Competencies

Ownership: Takes personal responsibility for their own/ team’s performance. Champions continuous
improvement and inspires others to deliver whilst balancing risk, business competitiveness and customer satisfaction.

Drive Results: Translate strategy into action and drives tenaciously and innovatively for outstanding results. Displays creativity in avoiding problems, reacting quickly and decisively to deal with risks and opportunities

Judgement and decision making: Demonstrate an ability to analyse and interpret complex business
decisions or recommendations. Cope well with uncertainty and provides clarity and direction to others combined with effective decision making in both the short term and long term

People and Team Development: Demonstrates inspirational leadership that motivates and engages others. Leads and develops high performing teams where everyone feels valued and contributes to the continued success of the organisation. Acts as a role model; inspires people to act.

How to Apply

Candidates who meet the requirements should submit their CV and cover letter to:
recruitment.kenya@dlight.com before 11th August, 2020

Contact Centre Agents - KenCall, Nairobi

Contact Centre Agent at KenCall in Nairobi – Kenyan Jobs and Vacancies

CONTACT CENTRE AGENTS

Company Profile
KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide. KenCall offers unrivalled experience in customer care, telesales, technical support, customer acquisition, web chat services and BPO. Its business is built upon world-class technology infrastructure and operations.

Job Profile
The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Main Responsibilities of the Job:
Provide professional customer service by:

• Listening attentively to customers and responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Working Conditions

• Hours of work will vary and shift work will be required
• Agents may be required to sit for long periods of time

Main Skills

• Excellent verbal and written communication skills
• A minimum typing speed of 30wpm (A MUST)
• Ability to learn detailed instructions quickly
• Superior problem solving skills
• A high level of comfort in purchasing and using digital music
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively
• Technical aptitude

Personal Qualities

• Strong work ethic
• Exceptional customer service skills
• Ability to recognize sales opportunities
• Excellent telephone manner
• A Passion for the music and media industry
• Positive attitude
• Excellent personal grooming
• Clear neutral accent

Qualifications

• An Education background in the arts, preferably music.
• Multi-channel experience is preferred: email/chat/phone
• Knowledge of computer and communication systems
• Experience in customer service environments an asset
• Previous contact centre experience an asset
• International exposure is highly advantageous

Note: To apply, please go to http://www.kencall.com/cats/careers and apply Online.

Applications through any other channels will NOT be accepted.

Telesales Agents - Horizon Contact Centers, Nairobi

Telesales Agents at Horizon Contact Centers in Nairobi

TELESALES AGENTS

Horizon Contact Centers is a fast growing BPO Company in the region, with over 300 staff and state-of-the-art facilities. We have multiple clients both locally and internationally. We are looking for driven, enthusiastic, confident, persistent, friendly, self motivated and focused telesales agents for a large client in the US market. As a goal oriented telesales agent, you will have a zealous passion to excel. As an exceptional sales professional, using the telephone as your main method of communication, you will perform a function that very few people can do well. You will be working to deliver results for a progressive American client that is targeting a niche market for their services with huge growth opportunities. You will be a part of the journey as we move to make Kenya a BPO destination hub.

In return, we will reward you with exceptional sales oriented incentives where your earning power is driven by your ability to meet targets.

Qualifications and Experience

• Tertiary Education, at least a diploma
• 1 year’s outbound telesales experience with a proven track record of consistently delivering results, preferably for the UK and US market product and services.
• Individuals, preferably, with 1 year of US or UK sales experience are encouraged to apply.
• Applicants must be willing to work night shifts and on public holidays

Key competencies and Attributes

• Self Motivated
• Excellent interpersonal, communication & rapport building skills
• Excellent listener
• Friendly & professional telephone manner
• Excellent objection handling skills
• Results driven
• Excellent command of the English language, with neutral accent is a must
• Good computer literacy skills
• Team player who is passionate about sales

We offer flexible shifts and workdays for individuals that seek either a permanent or part-time opportunity within the industry

To apply, log on to www.horizoncontactcenters.com/careers.

Closing date is Wednesday, 15th June 2011.

Only candidates who meet the above requirements need apply.

Horizon Contact Centers is an equal opportunity employer.
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