A rapidly growing commercial bank operating within the East African region wishes to recruit a Head of retail banking for its Ugandan business.
Key Responsibilities
- Define strategic objectives for Retail Banking for inclusion in the Bank’s strategic plan and budget and contribute to the development of the overall strategic plan for the Bank;
- Identify the need for new products and support both their development and successful launch into the market;
- Ensure that the distribution channels offer the highest level of customer service in the market and adhere to processes and procedures to avoid losses due to frauds and forgeries, proper credit control and industrial standard anti-money laundering and regulatory compliance best practices;
- Define performance objectives/standards for retail banking that are in line with the Bank’s overall business plan and continuous monitor performance to achieve;
- Develop and manage annual budgets for the Department to ensure they are within agreed strategic plan;
- Drive the marketing and customer service functions of the bank;
- Develop business cases for new branches, distribution channels and new products for approval by the board;
- Deliver business plan commitments for the retail segment. Aggressively grow the Banks’ market share, assets and liabilities of the consumer segment, whilst ensuring the quality of the portfolio as indicated by the NPAs;
- Monitoring trends and competitive activity and taking actions to strengthen the bank’s position in the market place.
- Degree level education preferably in a business discipline. An MBA, related masters or professional banking qualification would be of added advantage;
- A minimum of 10 years general banking experience with a track record of success in running a network that delivers value to both customers and the bank;
- Experience of growing the usage of non-traditional service delivery channels;
- Good management skills, planning skills and a fair knowledge of accountability procedures;
- Excellent people management skills;
- Good analytical, negotiating, communicating skills;
- Ability to conceptualize, innovate, plan and execute ideas as well as transfer knowledge and skills;
- Commitment, drive for results, and teamwork.
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 8th April 2011.
Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Only short listed candidates will be contacted. Please note that we do not charge fees for receiving or processing job applications.
www.adeptsystems.co.ke
