Kencall is aggressively hiring energetic individuals as inbound associates.
- Your customer service skills will address product inquires. Your communication skills will provide quality customer service.
- You will need to be highly motivated with a 'can do' attitude, have attention to detail and most of all a passion for customer satisfaction. In our call center, you would deliver exceptional service to our customers.
- Your goal will be to successfully resolve every customer's question, concern, or request on the spot - to both their satisfaction and our clienteles.
- Managing complex order processing and inputting data
- Contributing to individual and team goals
- One must clearly demonstrate the following qualities:
- Superior customer service skills and ability to maintain positive working relationships
- Solid organizational and detail orientation skills
- Ability to multi-task
- Applicants PC skills; experience with Windows-based computer applications a must
- Excellent communication skills written, verbal and active listening
- Ability to work in a team environment, as well as independently
- Customer Service experience
- Success-oriented
Educational Qualification & Requirements:
- University degree/ College Diploma in a related field
- Work experience required in a Sales/Customer Service environment
- Must have a neutral crisp clear accent with excellent command of English and Swahili
- Enjoy a dynamic environment and want to be part of a fun, super-skilled team
- Have a strong work ethic, excellent communication skills and enjoy striving for performance targets
- Enjoy working in a challenging environment
- Must be willing to work shifts (Including Nights)
- Preferably have experience in Customer Service or Contact Centre roles.
Note: All interested applicants should also apply through our website (www.kencall.com) by filling an online application form. Only qualified candidates will be contacted
