Position: Trainer
Reporting to: Head of Human Resources
Supervises: None
Position Summary:
programmes, with the aim of facilitating the acquisition or improvement of job related skills and competencies.
This will involve participating in the entire learning and development cycle – from needs analysis; programme design; delivery and post-delivery evaluation.
Duties and Responsibilities:
- The incumbent will be responsible for the following areas:
- Analyse training needs in consultation with relevant stakeholders
- Design and implement appropriate programmes taking into consideration the desired outcome.
- Produce training material for the programmes.
- Represent and deliver learning and development initiatives in line with HR strategy and policies
- Monitor and analyse Return on Investment (ROI) on learning and development activities
- Assess, implement and continuously evaluate training methodologies
- Develop learning and development reports for statistical and routine decision making purposes.
- Prepare weekly, monthly and consolidated annual training reports.
- Maintain relationships within the industry and tertiary education institutions to ensure learning and development within Horizon Contact Centers is in line with local and global trends.
Education and experience:
- A Bachelor’s degree - holders of a Bachelor’s degree in Education will have an added advantage
- Training certification is desirable
- Experience in designing training evaluation documentation is a pre-requisite
- Knowledge of appropriate training methodologies for adult learners
- At least 3 years relevant experience - Contact Center industry experience will provide an added advantage
- Excellent knowledge of Microsoft Office
- Excellent command of the English Language, with a clear accent
- Experience in content development and curriculum design
- Thorough understanding of Outcome Based Learning
Key competencies and attributes:
- Passionate about learning and development
- Ability to maintain confidentiality of information
- Ability to provide constructive feedback to mature audience
- Excellent presentation, facilitation and time management skills
- Excellent organizational and coaching skills
- Attention to detail, good numerical skills
- Proactive and responsive to business needs
Closing date for applications: 31st August 2011
