Data Moderator/Verifier (Customer Focused Role) - Mocality, Kenya

Data Moderator/Verifier (Customer Focused Role) at Mocality in Kenya

Summary:

Mocality.com is a very reputable company owned by the largest media company in Africa called Naspers in the MIH Internet EA division fast growing to be the largest in the online space.

Successful candidates will render a variety of services including dealing with clients through application of knowledge about our company, its products and services. The best candidate will carry themselves with professionalism, be outgoing and a good communicator. This role has tremendous room for growth so we will require a high standard of work ethic.

Job Responsibilities and requirements:

• Call Businesses to identify, capture, populate, moderate and manage quality online business listings.
• Business owner education and marketing of Mocality.com (including educating existing and prospective customers on how Mocality works).
• Produces daily and weekly activity plans and report this activity and challenges to Team leaders.
• Provide leads from conversation with business owners to Sales and Marketing team.
• Provide customer support and service delivery to existing and prospective Mocality customers both business owners and users.
• Builds a defined working procedure according to guidelines.
• You will be required to set up business accounts on the Mocality web site and tracks utilization of available tools.
• Share ideas on improving the quality of service on the phone and the website.
• Responsible for meeting daily and weekly targets set by Line Manager.
• Participates in weekly team meetings and early morning stand up meetings.
• Undertake other duties and responsibilities as assigned.
• Organize yourself and take responsibility to ensure that team targets are met.
• Consistent attendance to meetings on time and punctual to start working.

Skills and Qualifications:

• Bachelor Degree preferably in Business/Marketing or IT related field.
• A self-starter always looking to complete assigned work.
• Competent in writing reports.
• Good communicator and fluent in English and Kiswahili
• Team player and goal oriented.
• Experience in data verification and customer service is an added advantage.
• Positive and hardworking attitude.
• Able to work to targets and deadlines.
• Ability to convince and influence people.

If you meet the above requirements and would like to be part of the Mocality Team, please forward your CV showing relevant skills and experience for attention of:

The Customer Service & Data Quality Manager
Mocality.com

To Email: Einstein@mocality.com

Closing date is the 29 March 2011

Indicate the Position name in the subject.

http://www.mocality.com

Product Ambassador - Mocality, Kenya

Product Ambassador at Mocality in Kenya

Key Duties and Responsibilities

• Present and sell company products and services to current and potential clients
• Install product and demonstrate its use at the customer site
• Deliver presentations of the products at customer sites
• Meet set targets
• Provide feedback from members and potential customers to enhance product performance and service delivery
• Support product development by testing new product releases and acting as a Senior User
• Identify and make contact with potential customers
• Maintain contact with existing and potential customers to promote sign ups and in depth use of product.
• Assist in the identification of opportunities for new services and for enhancement and development of existing products
• Understand the market in which the company operates and how the company’s products and services are used within that market
• Handle customer complaints
• Identify and resolve client concerns
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff
• Follow up on new leads and referrals resulting from field activity
• Identify sales prospects and contact these and other accounts as assigned
• Develop and maintain sales materials and current product knowledge
• Establish and maintain current client and potential client relationships
• Provide on-the-job training to new sales employees
• Manage account services through quality checks and other follow-up
• Assists in the implementation of company marketing plans as needed
• Other duties as assigned 

Job specification of sales representative

• Must be a college graduate. Preference will be given to University Graduates.
• Pleasant and outgoing personality.
• Customer service orientated.
• Must be Committed, Positive and Hardworking.
• 1-2 years sales experience will be an advantage.
• Good track record in corporate sales.
• Able to work under pressure and meet deadlines.
• Excellent interpersonal and communication skills in both written and spoken.
• Ability to persuade and influence others.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of advertising and sales promotion techniques.

To apply

Send mail to Joshua@mocality.com with your CV attached no later than 29th of March 2011, with email subject: PRODUCT AMBASSADOR APPLICATION.

http://www.mocality.com