Lutheran World Federation / Department for World Service Kenya - Djibouti Programme is seeking to recruit a Kenyan national for the following position, to be based in Dadaab Refugee Camp.
Accountability Officer
Duties and responsibilities will include but are not limited to:-
- to lead in the adoption and application of LWF/DWS and ACT Alliance policies, guidelines and action plans for accountability to Disaster Affected Persons (DAPs) in LWF/DWS operations in Dadaab
- to facilitate the formation and strengthening of community based structures to facilitate the participation of DAPs in all program activities
- to facilitate the strengthening of the Complaints and Response Systems in all sectors and components of the LWF/DWS operations in Dadaab refugee camps
- to receive complaints (verbal and written) from focus groups and to channel them to relevant offices and staff for redress and feedback
- to maintain a complaints database and manage the complaints referral system, in close collaboration with the Focal Person(s) and management
- to conduct regular interviews, focus group discussions and key informant interviews to seek feedback and suggestions from focus groups on how to improve LWF/DWS response to their rights and concerns
- to periodically assess capacity gaps in implementing effective accountability and CRM systems, and to design and facilitate appropriate training and capacity development sessions for staff
- to write timely reports highlighting key trends as far as complaints and feedback from focus groups are concerned and documenting the results, outcomes and impacts of LWF/DWS accountability initiatives
- to maintain a file containing situation reports and updates, human interest stories, photographs and other reports as may be requested for purposes of communicating and documenting LWF/DWS accountability efforts and results
Professional qualifications and personal attributes
- Advanced University degree in Law, Human Rights, Disaster Response and Management or a protection related field. Professional training as a trainer, teaching or quality and standards control would be ideal.
- Excellent, planning, analysis, and training design and facilitation skills;
- Strong inter-cultural and interpersonal skills
- Excellent computer skills, particularly in Microsoft Word, Excel and Internet
Experience
- More than four years experience in setting up and/or managing accountability, protection or capacity building projects in refugee or internally displaced person’s (IDP) settings in a reputable international NGO.
- Experience working in difficult areas with basic social amenities, demanding security considerations and long and irregular working hours would be an added advantage.
Female candidates are encouraged to apply.
LWF/DWS is a signatory to the Code of Conduct for humanitarian agencies.
Our recruitment and selection procedures reflect the organization’s commitment to the
prevention of abuse and exploitation of beneficiaries.”
Please email your application letter and attach updated CV with contact emails and phone numbers of 3 professional referees, preferably your current or immediate former employer addressed to;
The Human Resources Officer,
Lutheran World Federation Kenya-Djibouti,
hr@lwfkenya.org
Closing date: 26th August 2011
Only short-listed candidates will be contacted
