ENTERPRISE APPLICATIONS SUPPORT MANAGER
Job Ref: IT 04/2012
The Position
Reporting to the Senior Manager Enterprise Applications, the job holder will be responsible for the management and support of assigned critical business applications excluding the core banking and card systems. This include and not limited to the following systems:- Loan system (credit quest), Clearing system (Sybrin), Reconciliation system (Corona), Load Balancer (Radware/any other HW load balancing solution), SWIFT/RTGS/FILEACT and Treasury / Risk Management solution (Kondor+).
Key Responsibilities
- Ensure high availability and system performance for the users.
- Ensure the efficient operations and stability of the critical applications assigned.
- Implement Business continuity for all critical systems and spearhead continuous testing of BCP with end users.
- Support the management of IT security aspects of applications including vulnerability assessments, penetration testing and recommended resolutions.
- Ensure consistent, quality and comprehensive support to business users in regard to resolving system related issues.
- Implement and manage upgrades, patches and releases.
- Research and make positive advocacy on the adoption of new innovative technologies e.g. pursuance towards availing the applications on mobile devices and smartphones.
- Close all calls related to reported incidents as per the business SLA and ensure minimal escalations to deliver on quality service.
- Review overnight and previous days fault/incident logs to ascertain and address all user applications related issues.
- Be available on call to support all after hours reported issues that would affect service.
- Participate in project implementations as necessary.
- Ensure all user related changes are implemented within agreed SLAs and outstanding changes are kept to a minimum.
- Facilitate transfer of knowledge and skills to other team members.
- Prioritize faults/incidents and allocate resources for effective problem resolution.
- Coordinating and enforcing IT policies, standards and procedures.
- Identifying risks in conjunction with IT Security via: analysis of monthly metrics and other indicators; review of IT certification reports, security assessments, requests for policy/standard exceptions and health check results; responding to escalations and queries; regular discussions with the team members; and other means that may be available.
- Bachelor’s degree in Computer Science, Information Technology/Systems or related field Be a Microsoft Certified Systems Engineer (MSCE) 3 years working experience with latest Windows server and client operating systems (2003/2008 and Win 7 respectively) and also MS SQL 2005/2008.This is a MUST.
- Have extensive knowledge and experience in supporting the following systems( A MUST): Credit Quest(Loan processing system) SWIFT/RTGS/ FILEACT Kondor+, Reuters systems(Treasury and market risk) Radware Load Balancer or any other load balancing solution Sybrin (Clearing system) Quickpay (File transfer system) Corona(Bank’s reconciliation system) Perpay (Bank’s Payroll System)
- Have thorough knowledge and implementation of Virtual environment.
- Hands on experience of implementing a vmware environment or any other virtual platform such as hyper-V will be an added advantage.
- Knowledge of T24 Core Banking System is an added advantage
- Strong problem solving skills Technically competent with broad knowledge of systems management/development/implementation methods
- A good understanding of TCP/IP services IT Security and Web applications development using ASP, XML and PHP will be an added advantage.
- Excellent verbal and written communication skills
- Proactive and self driven disposition
- Excellent interpersonal skills
- Ability to work independently and effectively under pressure and within tight deadlines
- Willingness to embrace emerging changes in work Culture, Systems and Technology
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title / reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 3rd March 2012.
Only short listed candidates will be contacted.
