Service Centre Manager and Air Conditioning Executive Sales Engineer at Hotpoint Appliances Ltd in Kenya

Service Centre Manager

2 Posts

Summary: Overall management of the Service Center; spearhead major improvements and implementation of systems and work flow processes to ensure smooth running of the Service Center.

Description

• Plan, forecast and implement action plans that promote the smooth running of the Service Center
• Deliver & produce reports on daily, weekly and monthly basis.
• Parts ordering and inventory management and order forecasting
• Management of the technical Service Center team.

Requirements

• A bachelor’s degree in a related field from a recognized institution
• Excellent computer skills & proven track record of customer service
• Experience in dealing with major home appliances/ electronic brands will be an added advantage
• Proven ability in problem solving and decision making.
• Steady and firm under pressure
• Excellent communication skills, a team player, and able to develop / train staff.
• Should be able to expand and manage service network through establishing new service centers or through authorized Service Centers.

Air Conditioning Executive Sales Engineer

2 Posts (1 vacancy in Nairobi and 1 vacancy in Mombasa)

Job Requirements

• To build strong relations with key stakeholders — Consultants, Mechanical Engineers, Contractors and Corporate Clients. Individuals who already have a good contact base within these groups will be considered favorably
• To have intimate knowledge of VRF Systems & Mechanical Ventilation Products and be able to explain benefits of these systems to potential clients
• To be able to understand and interpret Auto Cad drawings
• To be able to visit a location and propose the most suitable system based on the specific conditions on site whilst incorporating the clients budget
• Good interpersonal and presentation skills

Minimum Qualifications

• Minimum 3 years’experience in Air Conditioning or related industry
• A university graduate — Prefer qualified Mechanical Engineers although applications are welcome from all backgrounds
• Fully proficient on Microsoft Word / Excel and PowerPoint
• Fluent in English (additional languages will be considered favorably)

Kindly forward your application letter & updated CV to careers@hotpoint.co.ke on or before 10.11.2012.

Only shortlisted candidates will be contacted.