Position Description
The jobholder will be responsible for contacting clients and collecting outstanding payments with theaim of reducing the delinquency numbers for the business.
R&Rs
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact debtors’ clients to arrange debt payoffs
- Take actions to encourage timely debt payments
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
KPIs
- Ensure collections are in line with set targets.
- High Collection Effectiveness Index
- High Collection Percentage
Desired Experience
- Diploma in Customer Services Management and / or an additional focused Call Centre qualification
- will be an added advantage
- 2 years of working experience in a Call Centre or in the Service Industry
- Sales skills and experience advantageous within call centre or service sector
- Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be
- advantage
- Familiarity with laws related to debt collection
- Demonstrate good customer service skills while dealing with customers.
Skills and Competencies
- Excellent communication skills; strong written, verbal, active listening and phone communication.
- Computer skills (MS Word, Excel, PowerPoint)
- Problem solving and decision making
- Patience and ability to manage stress
- Comfortable working with targets
- Team player
- Self-Driven and open to change
- Planning and organizing
- Attention to detail
- Interpersonal skills
- Influencing skills / Numeracy skills
- Skilled in negotiation
- Strong problem-solving skills
How to Apply
Candidates who meet the requirements should submit their CV and cover letter to:recruitment.kenya@dlight.com before 11th August, 2020.
