Position Description
The jobholder will be responsible for contacting clients and collecting outstanding payments with theaim of reducing the delinquency numbers for the business.
R&Rs
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact debtors' clients to arrange debt payoff
- Take actions to encourage timely debt payments
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
KPIs
- Ensure collections are in line with set targets.
- High Collection Effectiveness Index
- High Collection Percentage
- Desired Skills and Experience
- High school diploma or degree in a related field. Proven experience as a Collection Specialist or similar role will be an added advantage
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection
- Demonstrate good customer service skills while dealing with customers.
- Strong written, verbal, active listening and phone communication skills.
- Patience and ability to manage stress
- Comfortable working with targets
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Strong problem-solving skills.
- Passion for social enterprise, development of people and environment benefits.
How to Apply
Candidates who meet the requirements should submit their CV and cover letter to:recruitment.kenya@dlight.com before 11th August, 2020
