Receptionist
Some key responsibilities include:
Deliver excellent customer service, at all times
Assist in keeping the hotel reception area clean and tidy, at all times
Some key responsibilities include:
Deliver excellent customer service, at all times
Assist in keeping the hotel reception area clean and tidy, at all times
Deal with all enquiries in a professional and
courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows, in line with company policy
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Provide reports, as required, for housekeepers and management
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Administer all reservations, cancellations and no-shows, in line with company policy
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Provide reports, as required, for housekeepers and management
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Key attributes
- Able to remain calm under pressure and problem solve accordingly.
- Be able to communicate as clearly and concisely as possible, whether face to face, over the phone or via email.
- Must be smart and have a presentable personality.
- Friendly & with outstanding people skills.
- Demonstrate merit and ability in their work performance and results
- Ability to train junior staff
Academic
and work experience
- A diploma in a business related field from a recognized institution.
- Must have excellent computer skills especially Ms excel, Ms word, Email
- Typing skills of up to 50 WPM
Important skills
Strong Risk Awareness; Integrity;
Passion; Enthusiasm; Self-Motivation; Excellent Communication Skills;
Etiquette; Problem Solving Skills; Good Grooming, Strategic Thinking Skills;
Leadership Skills / People Management; Organization skills; and Partnering
& Consultative Skills.
We
offer very competitive remuneration. Accommodation, meals, and transport is
provided. Complete applications should include a detailed CV with name, copies
of certificates, email contact, daytime telephone contact, contacts of 3 work
references as well as current remuneration.
Kindly state the
position applied for on the subject of the email.
This should be
received no later than 15 February 2015 and sent to:
