Senior Manager, Business Productivity - Kenya Commercial Bank, Nairobi, Kenya

Senior Manager, Business Productivity at Kenya Commercial Bank in Nairobi, Kenya

SENIOR MANAGER, BUSINESS PRODUCTIVITY
Job Ref IT 03/2012

The Position
Reporting to the Head, IT Service Delivery, the job holder will be responsible for the management of the enterprise Group email infrastructure, Antivirus & Anti-malware, Internet & Intranet services, Microsoft Office Application, SharePoint platform and end user mobile devices that include tablets, iPADS and smartphones.

Key Responsibilities

• Manage a team of Enterprise Application Specialists (Messaging and internet /Intranet services).
• Evaluate and implement social network solutions for the bank.
• Implement and manage lyncs as remote support tool and enhance internal communication.
• Support systems that provide the tools for automating documentation and work practices.
• Implement and support value-added systems such as customized departmental applications-Regard, Sungard, E-Learning, Library system, Legal software etc.
• Research and make positive advocacy on the adoption of new innovative technologies.
• Ensure the efficient operations of the Group Email services running on MS Exchange 2010.
• Implement and manage Email Archival system.
• Ensure provision of Blackberry services.
• Manage push email services and mobile devices.
• Manage the SharePoint platforms and applications that will be running off this environment.
• Ensure high availability internet connectivity services for business applications and general use including publishing of systems for web access.
• Applications Support unit and supervise the day to day activities of Applications Support Specialists.
• Review overnight and previous days fault/incident logs to ascertain and address all user applications related issues.
• Ensure all after hours support is provided in line with Service Level Agreements to ensure customer satisfaction.
• Ensure all faults/incidents are resolved within agreed SLAs and escalate faults/incidents to Senior Manager Office Automation or other Managers in IT department based on nature of problem.
• Monitor user activity on key Applications/Peripheral systems to ensure high availability of service.
• Participate in project implementations as necessary.
• Ensure all users related changes are implemented within agreed SLAs and outstanding changes are kept to a minimum.
• Facilitate transfer of knowledge and skills to Applications Support Specialists.
• Prioritize faults/incidents and allocate resources for effective problem resolution.
• Work with IT Security in applying security standards on the email core infrastructure, internet and assigned applications based on best practices.
• Coordinating and enforcing IT policies, standards and procedures.
• Identifying risks in conjunction with IT Security via: analysis of monthly metrics and other indicators; review of IT certification reports, security assessments, requests for policy/standard exceptions and health check results; responding to escalations and queries; regular discussions with the team members; and other means that may be available.

The Person

• Bachelor’s degree in Computer Science, Information Technology/Systems or related field.
• Be a Microsoft Certified Systems Engineer (MSCE).
• 4 years working experience with latest Windows server and client operating systems (2003/2008 and Win 7 respectively).
• Have extensive knowledge and experience in implementing and supporting MS Exchange 2007/2010 environment.
• A recognized certification from Microsoft in Exchange 2010 will be an added advantage.
• E-messaging collaboration infrastructure using MS Exchange server 2003/2010.
• Have thorough knowledge and implementation of of Virtual environment .
• Hands on experience of implementing MS Exchange 2007/2010 on vmware environment or any other virtual platform such as hyper-V will be an added advantage.
• Knowledge in anti-virus and anti-malware implementation and support is a MUST.
• Knowledge and skills in design and implementing MS sharepoint 2008/2010.
• Knowledge and support of internet technologies will be an added advantage. Strong problem solving skills.
• Technically competent with broad knowledge of systems management/development/implementation methods.
• A good understanding of TCP/IP services.
• IT Security and Web applications development using ASP, XML and PHP will be an added advantage.
• Excellent verbal and written communication skills and interpersonal skills
• Proactive and self-driven disposition
• Ability to work independently and effectively under pressure and within tight deadlines
• Willingness to embrace emerging changes in work Culture, Systems and Technology

The above position is a demanding role which the bank will provide a competitive package for the successful candidate.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke

To be considered your application must be received by 3rd March 2012.

Only short listed candidates will be contacted.