SENIOR MANAGER, QUALITY ASSURANCE
Job Ref IT 02/2012
The Position
Reporting to Head, IT Projects and Quality Assurance, the position is responsible for Quality Assurance in the service delivery within I.T. in order to meet the business objectives.
Key Responsibilities
- Enforce adherence to Project Management standards in all I.T. implementation activities.
- Set and enforce quality assurance standards in IT systems.
- Developing and maintaining a corrective and preventive action program including the status tracking of open actions, receiving and reviewing responses, and working with departmental heads for timely completion of tasks.
- IT service capacity and continuity management Configuration and integration strategy definition and management.
- Design and manage the program for certification of the internal processes to the identified international standards.
- Liaise with technology and business representatives to verify application requirements and solution signoff.
- Monitor adherence to pre-designed systems/process change checklists.
- Provide technical input into bank product design and development in liaison with respective areas of the Bank Client survey and feedback analysis.
- Championing of IT continuous improvement efforts through process redesign.
- Monitoring the implementation of internal and external audit recommendations for each of the IT departments.
- Provision of regular reports on problem areas and overall systems.
- Effective reporting on ongoing process and systems enhancements to all the stakeholders.
- Identification of new ways of leveraging technology to create competitive advantage for the Bank.
- Development and enforcement of Service Level Agreements within units of I.T and across other functional areas within the bank.
- Research best practices to impact quality improvement initiatives and utilization standards.
- Research best practices to impact quality improvement initiatives and utilization standards.
- A Bachelor’s degree in ICT or related field from a recognized university is required.
- An MBA will be an added advantage. Must possess at least one of IT certifications.
- Possession of ITIL certification will be an added advantage.
- Project management training and skills is a mandatory requirement.
- A minimum of 5 years’ experience in I.T, 2 of which must be in Management with hands on experience in: Working closely with clients and internal business units to resolve quality issues.
- Liaison with vendors to ensure timely delivery of high quality fixes and patches. Providing guidance to enable users meet consistent quality standards.
- Participating in cross functional team activities.
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 3rd March 2012.
Only short listed candidates will be contacted.
